A
About eSIM
Learn how eSIM works, which devices are supported, and where it is most useful.
Help Center
How Can We Help?
Search common questions, check device compatibility, and review plan rules and activation steps in one place.
Help Center
Everything users usually need, from device support and plan rules to purchase and network troubleshooting.
B
What You Need Before Using eSIM
Check compatibility, system requirements, and what to prepare before activation.
C
Usage Limits
Understand coverage, hotspot rules, plan validity, and what happens after the data is used up.
D
How eSIM Works
From purchase to QR installation and destination activation, see the full usage flow.
E
Purchase FAQ
Answers for payment failure, missing orders, invoices, refunds, and other common presales questions.
F
Compatibility and Troubleshooting
See supported devices and how to fix issues when adding a plan or getting online.
Frequently Read Articles
By default this section shows recent help content, but you can replace it with a curated knowledge base later.
How do I renew my data package subscription?
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After purchasing a data package, it is valid for 30 days from the date of purchase. Once this period expires, your SIM...
How to Start Using eSIM?
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Purchase the eSIM data plan of your choice on our website or through the mobile app. Afterwards, you can choose to receive...
How to activate eSIM on iOS?
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Watch our video tutorial to learn how to manually set up an eSIM on different devices – whether it’s an Apple, iPhone/iPad,...
How does eSIM work?
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eSIMs function similarly to traditional SIM cards. The main difference is that eSIMs transfer data directly to the mobile operator via the...
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